Refund & Cancellation Policy

Paid web plans for 021flow (ArcAlpha) are processed by Paddle.com.

You may request a refund within [TODO: choose 14 or 30 days] of purchase by contacting [email protected] or Paddle Buyer Support. Refunds may be limited or denied in cases of fraud, refund abuse, violation of our Terms, excessive usage, or fully delivered custom/one-time digital deliverables.

Subscriptions may be cancelled at any time. After cancellation, you will retain access until the end of your current billing period, and you will not be charged for the next billing cycle.

Where mandatory consumer protection laws provide additional refund or withdrawal rights, those rights will apply.

How to request a refund

• Email the Company ([email protected]) with your order/receipt details
• Or request directly through Paddle Buyer Support (paddle.net)

Who processes refunds, and how long it takes

• Processed by: Paddle.com (Merchant of Record)
• Processing time: [TODO: add actual timeframe — e.g., 5–10 business days]
• Refunds are issued to the original payment method; timing may vary by card issuer/bank.

Refunds by product type

• Partial refunds: [TODO: confirm policy — pro-rated by usage period?]
• Annual plans: [TODO: confirm policy — remaining-period/pro-rated refund?]
• Free trials: you may be charged if you do not cancel before the trial ends.
• Promotional/coupon purchases: [TODO: confirm refund rules for discounted orders]
• Credit/usage-based products: already-consumed credits/usage may be non-refundable.
• Refunds may be limited where an account is suspended or these Terms are violated.

How to cancel a subscription

• Cancel from the Billing settings page in your account
• Cancel via the Paddle billing portal
• Or email support ([email protected])

Contact

• General: [email protected]
• Billing, refund, and cancellation: Paddle Buyer Support (paddle.net)